Travel Guide

Review: United Polaris 767 Business Class Newark to London

To kickstart my final journey of 2022, I flew United Polaris 767 enterprise class from Newark to London on the primary leg of my journey to South East Asia.

Not solely would this be my first long-haul enterprise class flight with United, nevertheless it was additionally my first time taking a daytime eastbound transatlantic service.

Most eastbound transatlantic flights are in a single day, so this daytime flight would enable me to get in a complete day of labor onboard the aircraft as an alternative of tolerating an uncomfortably brief sleep interval, as is normally the case on most transatlantic flights.

After many optimistic visits to United Polaris lounges prior to now, I used to be wanting ahead to seeing if United’s onboard product would reside up to the identical lofty requirements as the bottom expertise.

United Polaris 767 Business Class – Booking

This United Polaris flight was a part of an Aeroplan reserving that took me to London, Hanoi, and Singapore. In complete, I redeemed 92,500 Aeroplan factors for these flights, leveraging each the “Asia 3” candy spot on Aeroplan, in addition to Aeroplan’s beneficiant stopover coverage.

Since the full distance of my journey was below 11,000 miles, I redeemed 87,500 Aeroplan factors for my flights with United and Bamboo Airways, after which added a further 5,000 factors for a three-day stopover in London.

The stopover was preferrred for me, as not solely may I go to some mates and assessment a lodge in London, however I’d want to later traverse the town to London Gatwick for my departing flight on Bamboo Airways anyway.

United Polaris 767 Business Class – Ground Experience

I popped into the United Polaris Lounge Newark prior to my flight. I had been to this lounge as soon as prior to now and had loved my go to. 

This lounge is undoubtedly a step above the standard North American airport lounge, and certainly United’s commonplace United Club lounge providing, with a surprising inside design and glorious facilities.

There’s ample seating area, so it’s simple to discover a quiet nook. For these wanting to get some work carried out, a sequence of ergonomically designed pods make for a productive workspace.

United Polaris Lounge Newark – Seating

Additionally, bathe suites and nap rooms can be found for added consolation and heading to your flight feeling refreshed .

The lounge gives a various buffet, in addition to a à la carte menu, within the aptly named Dining Room.

I sat down and ordered the breakfast bowl and the breakfast burger to gas up earlier than my flight. I loved each dishes, and ending each chunk left me pleasantly satiated earlier than heading to my gate to board.

United Polaris Lounge Newark – Breakfast burger
United Polaris Lounge Newark – Breakfast bowl

One bonus about flying with United is that the Polaris lounges are positioned in the identical terminal from which the airline’s long-haul flights depart. If you’re flying with one other Star Alliance airline, you normally have to go away loads of time to get to one other terminal, which cuts into your floor expertise.

United Polaris 767 Business Class – Cabin

On United’s Boeing 767, there are a complete of 30 lie-flat Polaris seats unfold out in a staggered 1-1-1 configuration throughout ten rows.

Polaris is the airline’s flagship enterprise class product, and all of its long-haul fleet are being or have been retrofitted with Polaris enterprise class. Each seat has direct aisle entry, which, at this level, must be the usual for many airways.

United Polaris 767 enterprise class – Cabin
United Polaris 767 enterprise class – Cabin

Odd-numbered window seats are positioned properly in opposition to the window for extra privateness, whereas even-numbered window seats are located nearer to the aisle.

United Polaris 767 enterprise class – Even-numbered window seat

The odd-numbered seats are certainly the very best seats to select as a solo traveller, so I took up residence in Seat 9L for this flight.

United Polaris 767 enterprise class – Seat 9L

Unfortunately, for these travelling as a duo on the Boeing 767, you’ll be staggered regardless of which seat you select. Despite this, the seat’s construction offers distinctive privateness.

Note that United’s Boeing 787 and 777 plane are outfitted with Polaris enterprise class seats in a 1-2-1 configuration, fairly than 1-1-1. Travelling {couples} might due to this fact choose to hunt down the 787 or 777 for neighbouring enterprise class seats.

Indeed, right here on the Boeing 767, the comparatively slender width signifies that there’s solely sufficient area for one seat per row down the center, which leads to a fairly unconventional cabin format wherein the center seats alternate between being accessed from the left- and right-side aisles.

United Polaris 767 enterprise class – Cabin

The cabin finishes draw upon shades of gray with pops of United’s blue for a contact of color. Visually, the cabin has a crisp and modern undertone with elevated touches, such because the faux-marble counter tops on every console desk.

United Polaris 767 Business Class – Seat

Upon settling into my seat, I sat down for a second to take inventory of the seat’s options.

At the entrance of the seat is the touch-panel leisure display screen. Directly beneath is a shallow storage compartment that’s simply giant sufficient for a mobile phone or pill.

United Polaris 767 enterprise class – Entertainment display screen & cupboard space

The footwell sits beneath, with ample room on your ft and extra storage beneath for sneakers.

United Polaris 767 enterprise class – Footwell

The tray desk is saved below the leisure display screen, the place it may be unlatched and maneuvered alongside a rail into place. The tray can then be prolonged to its full dimension.

I made be aware of an ergonomic pill holder function on the far finish of the tray desk, which looks as if a nifty function when you’re a pill proprietor.

United Polaris 767 enterprise class – Tray desk
United Polaris 767 enterprise class – Tray desk

Along the right-hand facet of the seat are a set of seat controls with a complete of six settings. The first two controls alter the lighting, the center three enable the seat to be adjusted to your choice, and the dial adjusts the seat for lie-flat mode.

United Polaris 767 enterprise class – Seat controls

On the left-hand facet of the seat is a small literature pocket. Just above is the armrest, which might be raised and lowered to your choice.

United Polaris 767 enterprise class – Literature pocket

At the entrance, a small hook is constructed into the seat shell for hanging your clothes.

There’s ample floor area on the left-hand facet of the seat. The faux-marble console is giant sufficient to relaxation a laptop computer or a drink.

United Polaris 767 enterprise class – Console

Here’s the place you’ll additionally discover a studying gentle, a common energy outlet, a USB port, and the leisure controller, which might be withdrawn from its place.

United Polaris 767 enterprise class – Reading gentle

Lastly, there’s a storage compartment that comes outfitted with headphones. Although it’s spacious sufficient to retailer any free objects, resembling your cellphone, pockets, or water bottle, it’s additionally a bit irregularly formed given the design of the seat shell, which impacts its total usefulness.  

United Polaris 767 enterprise class – Storage compartment

Overall, I believed that the seat’s options had been OK, however not essentially revolutionary for a product that was solely launched comparatively just lately.

My largest grievance could be that there wasn’t an excessive amount of usable cupboard space. On a reverse herringbone seat, for instance, you’ll typically have entry to a comparatively deep storage unit proper by your fingertips. In distinction, this storage unit is farther away, and its vertical door hinge and irregular form makes it more durable to preserve objects inside.

Still, I believed another components of the seat had been a bit higher, just like the ample area within the footwell and the pill holder alongside the tray desk. 

United Polaris 767 Business Class – Amenities

The seats onboard got here outfitted with a blanket, pillow, pajamas, and an amenity package prior to boarding.

United companions with the bags model Away for his or her amenity kits. These trendy “hard pods” resemble miniature suitcases, and are characterised by a darkish blue and ridged casing.

United Polaris 767 enterprise class – Amenity package
United Polaris 767 enterprise class – Amenity package

Inside, the package was filled with helpful facilities, together with a watch masks, a pen, tissues, earplugs, a toothbrush, toothpaste, and socks. Also included had been a number of pores and skin merchandise by Sunday Riley inside, resembling a facial cleaning material, face cream, hand cream, and lip balm.

United Polaris 767 enterprise class – Amenity package contents
United Polaris 767 enterprise class – Amenity package contents

I believed the package was fairly spectacular, because it included extra objects than most amenity kits lately. Furthermore, the inventive design of the case was a pleasing contact, and the Away partnership as a complete positively provides a layer of desirability to flying United Polaris. 

For my pre-departure welcome drink, I opted to preserve it easy this time for a morning departure and ordered a glass of recent orange juice.

United Polaris 767 enterprise class – Welcome drink

United Polaris 767 Business Class – Meal Service

Shortly after takeoff, the flight crew got here round to take meal orders. On this flight, I used to be supplied a easy one-card menu.

United Polaris 767 enterprise class – Menu

On a daytime transatlantic flight, the primary meal is breakfast, adopted by a pre-arrival snack. Although I used to be fairly excited to be on this daytime eastbound transatlantic flight, I additionally felt like having breakfast as the principle meal maybe wouldn’t be one of the best ways to expertise United’s onboard catering.

I ordered the brioche French toast, which got here with a blueberry-lemon vanilla compote topped with lemon and mango. The dish was introduced with a croissant, a bowl of fruit, and a yogurt cup.

United Polaris 767 enterprise class – Breakfast unfold
United Polaris 767 enterprise class – Brioche French toast

Unfortunately, the brioche French toast fell flat – it was too candy and in any other case didn’t have a lot substance to it. I think the choice alternative of the gruyère-cocotte egg with mushroom fricassée would possibly’ve been higher, besides I’m not a fan of mushrooms.

Breakfast was adopted by a fairly unorthodox, however solely pleasant, ice cream sundae, topped with chocolate fudge and brownie crumbles.

United Polaris 767 enterprise class – Ice cream sundae

The ice cream sundae was scrumptious, and the feel was nice in that it didn’t soften too quick. I’m coming to discover that the ice cream dishes are maybe the very best a part of the catering on US airways, having additionally skilled a pleasant sundae onboard Delta One earlier within the 12 months.

On the entire, I wasn’t overly impressed with the United Polaris menu on my flight, regardless of the ice cream sundae ending issues off on a excessive be aware.

Part of that comes down to the way in which that this particular daytime flight throughout the pond is catered, although, and I’ll have to give Polaris one other attempt sooner or later to correctly consider their lunch and/or dinner choices. 

United Polaris 767 Business Class – Entertainment

The remainder of the flight handed by with out a lot incident. I admittedly had had just a little an excessive amount of to drink the earlier night time, so I dozed off for a short time earlier than connecting to the Wi-Fi.

It’s fairly costly to join, pricing out at $27.99 (USD) for a full flight; nevertheless, the connection was robust and allowed me to work with out interruption.

Each seat is supplied with a crisp, high-resolution touchscreen monitor which hosts the in-flight leisure system (IFE). The system was extremely responsive and had a wide variety of each newly launched blockbusters and a few classics.

United Polaris 767 enterprise class – Movie choice
United Polaris 767 enterprise class – Movie choice
United Polaris 767 enterprise class – TV choice

You also can monitor your flight’s progress through the in-flight map.

United Polaris 767 enterprise class – Airshow en route to London

United Polaris 767 Business Class – Bed

The restroom has nice temper lighting and comes outfitted with Sunday Riley hand cream and wrinkle launch spray, which is a pleasant contact. Otherwise, it was only a run-of-the-mill airplane restroom.

United Polaris 767 enterprise class – Restroom
United Polaris 767 enterprise class – Restroom altering desk
United Polaris 767 enterprise class – Restroom facilities

I then headed again to my seat to check out the lie-flat mattress. United Polaris makes use of snug Saks Fifth Avenue-branded duvets and pillows, in addition to a mattress pad upon request.

United Polaris 767 enterprise class – Bed
United Polaris 767 enterprise class – Bed

In lie-flat mode, the seat is pretty snug, with ample room for each your shoulders and your legs. If you sleep in your facet, nevertheless, the narrowness of the seat and deep footwell may hinder your motion.

United Polaris 767 enterprise class – Legroom

I didn’t fairly go to sleep totally, as an alternative merely resting for some time within the lie-flat place because the solar started to set on the North Atlantic Ocean and the cabin started to dim. 

United Polaris 767 enterprise class – Sunset views

United Polaris 767 Business Class – Snack Service

As we approached the British Isles, it was time for the pre-arrival snack. On this flight, I had a alternative between ravioli and grilled hen.

I went with the latter, and sadly, it didn’t blow me away. The hen was palatable, and the sauce was tasty, however I actually wasn’t a lot a fan of the polenta beneath.

United Polaris 767 enterprise class – Grilled hen & polenta

In phrases of the service onboard United Polaris, I’d say that it was perfunctory and pleasant, however not a lot better than that. My “thank you” was met with a “you’re welcome” each time, and when put next to among the tales I’ve heard about poor service onboard United, I’d contemplate myself lucky to have had a comparatively respectable crew on this flight.


The journey concluded as we descended into London. I have to say, touchdown at 8:30pm after a productive day onboard a transatlantic flight is much better than the in a single day schedule of nearly all of flights from North America to Europe. 

In phrases of the onerous product, the United Polaris seats afford a superb quantity of privateness, are simple and intuitive to navigate, and have a pretty visible design, which makes for a wholly snug transatlantic journey.

There are some drawbacks to be aware, although: the storage isn’t nearly as good as what you’ll discover on a reverse herringbone seat, and the Boeing 767 seat format is definitely unorthodox, particularly when you’re in a center seat. 

When it comes to the onboard meals, I’d have to say that this morning departure didn’t give me an opportunity to pattern the very best that United can do when it comes to catering, because the predominant meal was a fairly uninspiring serving to of breakfast. 

On the backs of this exhibiting, I’d really feel fairly detached about flying with United Polaris once more sooner or later – but when I do, I’ll be in search of out a more recent product on the Boeing 787 or 777 with a extra fulsome lunch or dinner service.

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